Refund , Return and Exchange Policy
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for perishable items, intimate items, gift cards, and beauty care products.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
It is not recommended to have your Perishable items ship via the postal service whether Usps, Parcel force of Canada post
If your package is delayed, please contact USPS, Canada Post or Parcel force and file a claim, if necessary. We are not responsible once your order is handed to the post office and we do not offer refunds on perishables. However, we will do our best to accommodate you as a valued customer.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email [email protected] support email within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to [email protected], we will send you a return shipping label. Please affix to to your package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping / Handling
Please note that there is a three (3)day handling time to get the packages prepared for shipping.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Our shipping Provider is Jamaica Post, Fedex and DHl. Depending on your location, shipping may take up to fourteen (14) Business days however most packages are delivered within 2 to 4 weeks excluding weekends.
Please also note that the shipping rates for all the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Once the package is handed over to the specified carriers we have no control over the items or how they are handled hence we pack them as best we can to avoid extreme damages.
N.B SHIPPING COSTS ARE NONREFUNDABLE once the item has been shipped.
Customs And Import Fees
If you are ordering from outside the US, your order may be subject to customs and import duties. Sweet Jamaica Shopping has no control over these charges and we cannot say what these costs maybe as customs policies and import duties vary from country to country.
Any additional charges for customs clearance must be fulfilled by the recipient. you may contact your local customs office for more information on the current charges. When customs clearance procedures are required it may cause delays beyond our original estimates.